YANA is looking for empathetic and sensitive volunteers to join our Helpline Team – to provide confidential support to people who contact YANA for help.

Could you be part of YANA’s Helpline team?

If you want to make a real difference to people’s lives, are happy listening and talking on the telephone, and are able to offer at least 3-4 hours of your time each month then you can make a difference as a Helpline Volunteer.

The role of a Helpline Volunteer is to provide confidential support to people who contact YANA for help, alongside the wider team, ensuring the services maintain YANA’s high standards and provides effective support to those in need.

You will be part of a team who provide a professional and responsive helpline service, supporting people in agriculture and rural businesses struggling with poor mental health and other matters which may include things such as work issues, relationship problems, and financial pressures.

Training for our Volunteers:

With full training and support, our Helpline Volunteers develop their skills and knowledge, while offering compassionate, real-time support to over 18s on the phone through our Helpline.

Skills

• Ability to engage confidently and comfortably with a wide range of people with proven ability to build rapport.
• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
•  Willingness to engage with new software, after receiving training.
• Attention to detail and a high degree of accuracy in data entry and record-keeping.
• Ability to work independently with minimal supervision and collaboratively within a team.
• Commitment to maintaining confidentiality and integrity in handling sensitive information.