• Answering telephone promptly and politely then transfer call to appropriate extension, taking messages and passing them on efficiently, verbally, written or by email

• Maintaining security for the Hospice buildings by providing staff and visitor passes

• Direct visitors within the Hospice appropriately, escorting if necessary

• Receiving and ensuring correct distribution of all incoming mail, donations and other deliveries

• Check and manage reception diary

• To take card payments

• To follow the fundraising donation process ensuring donations (cash & items) are handled appropriately and stored safely • To ensure that the reception area is always kept, clean, tidy, uncluttered and free from obstruction

• To undertake additional administration duties as appropriate (such as printing and photocopying)

• If required and able to support with sickness and holiday cover in addition to regular shifts

• Any other reasonable duties designated by the Volunteer Coordinator.

Skills, experience and qualities required for the role

• Good administration skills and able to use IT software

• Confident telephone manner

• A good standard of written and spoken English

• Attention to detail • You will be able to communicate effectively

• You will be able to work well within a team environment but also you may be required to work alone

• Understand and maintain confidentiality