About the Role:
As a Volunteer IT Support Assistant, you will play a key role in supporting volunteers, staff, and residents by helping them develop basic IT skills. Your guidance will empower them to use technology confidently for communication, accessing services, and everyday tasks.

Key Responsibilities:
Assist volunteers, staff, and residents with basic IT tasks, such as using email, Microsoft Office, internet browsing, and online applications.
Provide one-to-one and group training sessions on common IT-related issues.
Help individuals set up and use devices like laptops, tablets, and smartphones.
Support users in maintaining online security and safe internet practices.
Troubleshoot minor technical issues and guide users in finding solutions.
Offer patience and encouragement to build users’ confidence with technology.

Benefits of Volunteering:
Make a meaningful impact by helping others improve their digital skills.
Gain valuable experience in IT support and training.
Meet new people and be part of a supportive community.
Develop your communication and teaching skills.
Expenses paid
Further training

Skills

Skills & Experience:
Basic knowledge of IT systems, software, and common applications.
Ability to explain technical concepts in a simple, clear, and friendly manner.
Patience, empathy, and a passion for helping others.
Good communication and interpersonal skills.
Previous experience in IT support or training (desirable but not essential).