Our check-in and chat volunteers have the important role of checking in on carers. These are one-off calls to make sure people are coping, to offer advice and remind them of our services. Should the carer require further support they will be referred to the Carers First helpline. This role will be engaging with Young Adult Carers (18-25yrs)
Duties:
• To make a one-off call to carers and check in and see how they are, and whether they require any additional support from Carers First
• To provide undivided attention, a listening ear
• To write up your notes from the call and return to the Volunteer team
• To raise any concerns about the carer quickly, following Carers First processes
Training
• A virtual training session, typically lasts 1 hour
• Safeguarding (e-learning), typically takes 30 to 40 minutes
• GDPR (e-learning), typically takes 30 to 4o minutes
• Other training is available via our regular virtual sessions and e-learning
What you need:
• To read and agree to our Volunteer policies
• You must have access to the internet and a telephone
What we will do:
• We will provide you with an induction and opportunities for further training
• We will provide you with ongoing supervision and support
• You will be invited to attend our Volunteer Training & Information sessions

We are a registered charity commissioned by local authorities in Medway, London, Lincolnshire, Essex, Southend. We provide mandatory safeguarding and GDPR training online and have numerous other training modules available to volunteers. We are happy to meet volunteers online or in person to make the recruitment process easier.

Skills:
• Good people skills, a listening ear, empathy with the caring role and ability to keep professional boundaries.
• Good organisational skills.
• Ability to use an Excel spreadsheet or a desire to learn!