Citizens Advice Witness Service Court Volunteer

Citizens Advice Witness Service

Are you friendly, non judgemental and easy to talk to? Being a Witness Service Volunteer will allow you to use these valuable skills to support witnesses when they have to attend court.

Published On: 15/08/2023
About this opportunity from Citizens Advice Witness Service

Witness Service volunteers help witnesses and their supporters when they come to court to give evidence. Many witnesses are feeling anxious about the situation and find the environment formal and unfamiliar. Our volunteers are there to give guidance, information and emotional support, but in a very impartial way. We don’t know about the case or give any legal advice. We are interested in finding volunteers who are friendly, non judgemental, easy to talk to, flexible and good at communicating.

You might show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment. Volunteers can also go into the courtroom with a witness if permitted. You’d work as part of a team of staff and volunteers and liaise with court personnel to keep witnesses updated. It is very rewarding to know that you’ve helped someone through a difficult day. It’s also excellent insight into the Criminal Justice System and great experience of supporting others. We also have an enhanced outreach service for more vulnerable witnesses and children.


We provide full training and support plus reimbursement of expenses.

We look for volunteers who are friendly, empathetic and can remain impartial.
Good communication and listening skills.
Basic IT skills for email communication and online training.
No experience or knowledge of court needed as full training provided.

Additional Information

Our roles are for over 18s. We assist with the DBS check by providing an online link. Expenses reimbursed are for reasonable travel, lunch and parkin

Activity Types

Advice and information | Legal work | Supporting charities


Civic responsibility and communities | Crime, Victims and Offenders | Health and Social Care


On the day you're attending court you’d usually be needed from 9am-5pm.

We’ll ask you to commit a minimum of a day a week overall but you might eventually volunteer your time flexibly, with a mix of court based shifts or community outreach visits over the month. This would be agreed between you and your Team Leader and we welcome requests for flexible arrangements.

Due to the training involved we appreciate our volunteers planning to stay for 3 months training (approx) followed by 12 months as an accredited volunteer

Find out more

For more information about Citizens Advice Witness Service and this role, visit them online.

To apply for this role, visit the Volunteer Essex website to register your interest.

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