Why we want you

We’re looking for volunteers to assist our reception team at Fair Havens. To welcome our patients, families and visitors in a friendly manner.

What you will be doing

• Greeting all visitors/families warmly and offer assistance where necessary
• Answering telephone promptly and politely then transfer call to appropriate extension, taking messages and passing them on efficiently, verbally, written or by email
• Receiving and ensuring correct distribution of all incoming mail, donations and other deliveries
• Maintaining security for the Hospice buildings by providing staff and visitor passes
• Direct visitors within the Hospice appropriately, escorting if necessary
• Check and manage reception diary
• To take card payments
• To follow the fundraising donation process ensuring donations (cash & items) are handled appropriately and stored safely
• To ensure that the reception area is always kept clean, tidy, uncluttered and free from obstruction
• To undertake additional administration duties as appropriate (such as printing and photocopying)
• If required and able to support with sickness and holiday cover in addition to regular shifts
• Any other reasonable duties designated by the Volunteer Coordinator

 SKILLS

• Good administration skills and able to use IT software
• Confident telephone manner
• Attention to detail
• You will be able to communicate effectively
• You will be able to work well within a team environment but also you may be required to work alone
• A good standard of written and spoken English
• Understand and maintain confidentiality