Telephone Befriender

Increase your Admin and Customer Service skills whilst helping to man our Helpline for the Deaf and Blind community. Training will be provided. Some experience of sight/hearing loss would be great.

Published On: 11/06/2024
About this opportunity from Deafblind UK

Deafblind UK members have combined sight and hearing loss and many can feel lonely or socially isolated.

We offer a free telephone befriending service where we match volunteers with one of our members to have a weekly 30 minute chat together.

We are looking for confident, empathetic and friendly people who can hold a good conversation. You could be chatting about similar interests or learning about each other’s lives.

Whatever the conversation you’ll be having a positive impact.

One 30 minute call seems really simple but having someone to talk to and someone to listen, could really make a difference to our members. It could be that you’re the only person they speak to that day, or even that week.

Our members love to chat with people who have had some life experience and stories to tell.

You will need good communication skills and be able to strike up a conversation.

You will also need to be reliable, patient with a naturally warm and friendly nature.

We will ensure you are supported throughout your journey with us, offering training and support at all times.

The skills you need

  • Willing to share their own personal interests with member
  • Have a genuine interest in others and getting to know them
  • Someone with a good understanding of confidentiality
  • Non-judgmental and empathic with the ability to actively listen
Activity Types

Advice and information | Supporting charities | Working from Home

Interests

Disability | Health and Social Care | Older People

Commitment

We offer a free telephone befriending service where we match volunteers with one of our members to have a weekly 30 minute chat together.

Find out more

For more information about Deafblind UK and this role, visit them online.

To apply for this role, visit the Volunteer Essex website to register your interest.

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